Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at chrissimpsondesigns@gmail.com. Please note that returns will need to be sent to the following address: 5 Church street, Dorset house, suite 6. Wimborne, BH21 1JH

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at chrissimpsondesigns@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

All full priced items must be returned within 30 days of original purchase and all non-full priced items must be returned within 14 days of original purchase.

Please note  that there are no refunds or exchanges for bespoke commissioned pieces, this includes any Gold or Platinum Dog pendants and/or other collection pieces. These pieces are made to order and  therefore fall under bespoke orders.  Wedding rings or engagement rings, including stock bands that have been engraved. However, if the item is found to be faulty, Chris Simpson Designs reserves the right to repair the item first or re-make the item for you.

To return an item, simply email info@chrissimpsondesigns.com and request a RAN (Return Authorisation Number), and follow the steps below. This return policy does not affect your statutory rights.

Refunds from within the UK are free of cost. If you want to return a package, please email us with proof of postage cost, and we will issue a payment for you in the claimed amount. EU and International refunds and exchanges are non-refundable. The postage will be at the cost of the customer.

Purchases must be returned exactly how they arrived. Please ensure that items are returned with security tag intact, in their original packaging, and proof of purchase with a clearly written RAN number provided by Chris Simpson.

Due to the nature of Bespoke commissions and the upfront cost of materials incurred, we will require a Non Refundable deposit of 50% on the quoted price of a handmade item of jewellery. If purchased on line, the full value is paid upfront. This is due to the volatility of precious metal prices.

Therefore we ask that you check carefully before you order a bespoke collection piece, especially if you require a large bail size when you will be using one of your existing chains. Please email us and we will be happy to accommodate you in this regard.

How to make a return.

Safely package up your item using the original packaging and box, and write your Return Authorisation Number clearly on the front of the packaging.

Make sure you include the following paperwork:

Your original purchase receipt

Your RAN and reason for return written on returns section of your invoice

Send your return to the address below. We advise that you send your return through a tracked and insured delivery service as we do not accept responsibility for items lost or stolen in transit. Please retain your proof of postage and let us know how much the postage cost so we are able to refund your postage costs quickly and easy.

Your refund will be issued within 3-5 working days of your item being received at our studio.  The full amount of goods purchased will be returned to the same payment method used to make your original purchase. If there are any problems with your refund, we will contact you directly.

Please send returns to:  Chris Simpson Designs - Suite 6 , No. 5 Church street , Wimborne , Dorset, BH21 1 JH,  U.K. 

 We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at chrissimpsondesigns@gmail.com.